FAQ: Frequently Asked Questions

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What is UAVM?

UAVM stands for the Support Unit for Migrant Victims, and it was created by the Portuguese Association for Victim Support (APAV) through a protocol with the High Commission for Immigration and Intercultural Dialogue (ACIDI). This unit emerged to deal with the problems faced by immigrant victims of crime and victims of discrimination, who lacked specialised support for their situations.

 

What types of support does APAV | UAVM give?

The Support Unit for Migrant Victims (UAVM) works to inform you of your rights and ways to exercise them, as well as to offer psychological, emotional and social support that is free, confidential and in a safe environment. This unit also provides support in drafting complaints and other legal documents that do not require a lawyer and help with situations where language barriers and legal formalities become obstacles to the exercising of rights.

 

What do I need to receive help from APAV | UAVM?

UAVM offers support to migrants living in Portugal who have been victims of crime or racial discrimination. To receive support through UAVM, you would have to contact us. Our assistance is provided regardless of your residence status in the country and the existence of a criminal proceeding concerning your situation.

 

How can I contact APAV | UAVM?

You can contact UAVM by telephone, fax, letter, e-mail or by showing up in person, and it is preferable that you come speak with us personally. While it is advisable to book an appointment in advance, you can drop by our office on weekdays from 10:00 to 13:00 and from 14:00 to 17:30. 

Address: Rua José Estêvão nº 135-A, Piso 1, 1150-201 Lisbon, Portugal

Tel: 21 358 79 14 | Fax: 21 887 63 51 |  This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Is there a possibility that my undocumented status in Portugal will be reported to the authorities when I contact APAV | UAVM?

Assistance from APAV | UAVM is given regardless of whether you are documented or undocumented in the country. Our services will never report to the competent authorities an undocumented migrant that seeks support from us. 

 

Can I request help with the process of naturalisation or in obtaining citizenship?

The staff at APAV | UAVM are trained in areas connected to immigration and discrimination, which may involve giving guidance to individuals who are victims of crime and have a pending process to request for a residence permit or obtaining citizenship. To receive support that is specific to those areas, please contact the National Centre for Immigrant Support (Centros Nacionais de Apoio ao Imigrante – CNAI) located in Lisbon, Oporto and Faro; or alternatively, contact the Local Centres of Support for the Integration of Immigrants (Centros Locais de Apoio à Integração de Imigrantes) that are situated nearer to your residential zone (consult, www.acm.gov.pt).